This policy explains how Accqudo handles cancellations, refunds and payment issues for digital test-series and subscription access.
1. Digital service
Accqudo provides digital access to online tests, mock tests, test series, results and related features. Access is delivered electronically to the user's account rather than through physical shipment.
2. Before purchasing
Please review the package name, included features, access duration, price and any applicable taxes displayed at checkout before completing payment.
3. Cancellation
If a plan provides a cancellation option, cancellation will be handled according to the plan terms shown at the time of purchase. Cancellation of access does not automatically mean that a payment is refundable.
4. Refund requests
Refund requests should be sent to accqudo@gmail.com using the email address associated with the Accqudo account. Include the account email, order/payment reference if available, package purchased and a short description of the issue.
5. Situations requiring review
Accqudo will review refund requests individually, including cases such as duplicate payments, payment captured but access not activated, material technical failure that prevents the purchased service from being delivered, or another circumstance where a refund is required by applicable law or the applicable purchase terms.
6. Service not as described
If the purchased digital service is materially different from the features or access conditions represented at purchase, contact support promptly so the issue can be investigated and an appropriate remedy can be considered.
7. Refund processing
When a refund is approved, the refund will normally be initiated through the original payment method or the payment provider's supported refund process. The time for the amount to appear can depend on the payment provider and banking system.
8. Failed or reversed payments
A failed, reversed or incomplete payment should not by itself be treated as a successful subscription. If money was debited but Accqudo did not receive a successful payment confirmation, contact support with the payment reference so the transaction can be reconciled.
9. Abuse and fraudulent transactions
Refund handling may be subject to verification where there is suspected payment fraud, account abuse, deliberate misuse of the service or repeated chargeback activity. This does not limit rights that cannot lawfully be excluded.
10. Changes
Accqudo may update this policy when the product, payment methods or applicable legal requirements change. The version published at the time of purchase will be relevant to that purchase, subject to applicable law.
11. Contact
Refund and payment support: accqudo@gmail.com.